I've been referred to in several ACLEA newsletters as the "CLE Whisperer" - a moniker I'm going to keep repeating until it catches on more widely! I've worked in CLE with West LegalEdcenter for more than nine years, and have done accreditation since 2004. In that time I've gathered a lot of knowledge about the rules, regulations, processes, and practices that run the MCLE world.
One of my biggest challenges is how to impart that knowledge - some of it learned the hard way - to my team, colleagues, and other industry cohorts. In addition to being an often-times overwhelming amount of information, the subtleties of accreditation (one of the things I most enjoy about my job), make it difficult to share. The variations involved, even with a single state's regulations, are complex. I'm sure that when I discuss a rule, I miss things. How to systematize the sharing of this information?
One of my professional goals for 2010 was to create a succession plan for the accreditation team here at West Professional Development. But the more I thought about implementing this goal, the more I realized that this was the wrong goal for me, at least from a short-term perspective. I love what I do, the people with whom I do it, and the business for which I work. I have no plans of leaving, unless, of course, the numbers 6, 9, 18, 40, 47, (PB) 26 come up on Saturday - then you'll never hear from me again!
Instead, the goal upon which I need to focus for 2010 is to transfer knowledge across my team. While this will also help me create the aforementioned succession plan - the more immediate impact will be a "deeper bench" - which positions my team to perform at a higher level, and increases my personal bandwidth as I can then transfer duties along with the knowledge.
How to begin? I started with some of the information and documentation I'd already created - why reinvent the wheel? Most importantly, I'd created an on-boarding process for new employees that laid out, if not the information itself, a blueprint of the types of information a new employee would need to begin working in MCLE accreditation. The on-boarding document was spare (another area in which I could make improvements with knowledge sharing) but provided an overview of the MCLE world in which my team and I live.
With my blueprint, I now need to determine how to best impart the knowledge - through documentation, one-to-one meetings, training sessions, hands-on experience, job shadowing, etc. I'll write more on the subject later as this project progresses, but I'd love to hear about your best practices for sharing information across your organizations.